NYMM Operations Platform
The system behind every job we deliver.
Purpose-built for field service, insurance claims, and enterprise operations — the NYMM Operations Platform unifies claims intake, dispatch, SLA monitoring, quoting, and reporting into a single, role-aware workspace.
Core modules
Everything operations needs. Nothing it doesn't.
Claims Management
End-to-end tracking of insurance and service claims from first notification to final closure. Every claim is assigned a unique reference, linked to an insurer contract, and tracked through structured workflow stages with full audit history.
Included
- Claim intake with insurer, customer, and location capture
- Priority classification: Low, Medium, High, Critical
- Status progression with automated history logging
- Document and photo attachment per claim
- Query management between insurer and operations
- One-click report and quote pack generation
Dispatch & Field Service
Assign field technicians to claims using a visual Kanban dispatch board. Track acceptance, travel, and on-site progress in real time. The mobile-optimised technician view lets field teams complete inspections, capture photos, log parts, and submit findings without returning to the office.
Included
- Visual Kanban board across all active claim statuses
- Technician assignment with skill and region matching
- Mobile inspection form with photo capture and signature
- Parts required logging and inventory deduction
- Real-time status updates from the field
- Drag-and-drop scheduling calendar
SLA Tracking
Every insurer contract carries defined SLA windows for inspection, quoting, and repair. The platform monitors each deadline in real time, colour-coding claims by health status so your operations team can intervene before a breach occurs.
Included
- Per-insurer SLA templates (inspection, quote, repair hours)
- Live countdown timers per claim per milestone
- Health indicators: On Track, At Risk, Breached
- Breach alerting and escalation visibility
- SLA compliance reporting by insurer and period
- Historical SLA performance analytics
Reporting & Analytics
Configurable dashboards and printable reports for operations managers, finance teams, and insurer clients. From claim volume trends to technician utilisation and revenue tracking, the platform converts operational data into actionable insight.
Included
- Operations dashboard with live KPIs
- Technician performance and utilisation metrics
- Financials: quotes, invoices, revenue MTD tracking
- Assessment and inspection reports (PDF-ready)
- Insurer-facing claim status packs
- Activity feed and audit log across all modules
Also included
Additional platform modules
Access control
Role-aware from the ground up
Every user sees exactly what their role requires — nothing more, nothing less. Access is enforced at both route and data level.
Full platform access — settings, users, all modules
Claims, dispatch, scheduling, reports, financials
Assigned claims, mobile inspection forms, parts logging
Quotes, invoices, revenue dashboard, financial reports
Read-only claim status, report packs, quote visibility
Ready to access the platform?
Sign in with your NYMM Operations Platform credentials, or contact us to discuss deployment for your organisation.